Strategy
We are a multidisciplinary global practice that partners with our clients to tackle the challenges of today and tomorrow. Our creative and collaborative approach, grounded in research and data, enables impactful transformation of organizations, cultures, and environments, driving business performance.
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The idea of mentorship, cross-generational talent development, and knowledge transfer — and how you actually create spaces to allow that to happen — is becoming increasingly important.
—Kevin Rosenstein, Global Strategy Leader, Principal
27 Items
Standard Chartered Bank Future Workplace, Now.
Singapore
Standard Chartered Bank saw an opportunity to re-envision its workplace in response to demand for hybrid work and worked with Gensler on a visioning program.
Verizon Innovation Center Customer Experience Strategy
Boston, Massachusetts
Verizon’s Innovation Center, which spans three floors of its new Boston headquarters, is a destination that enables users and guests to be fully immersed.
The Future Experience of Work: Expand the Vision of What’s Possible
This global technology client enlisted Gensler to define ways in which its people and businesses could more nimbly adjust and flourish in this new hybrid world.
Activating the Workspace for Activity-Based Working: DBS Singapore
Singapore
DBS departed from its previous workplace model of fixed desks, to embrace a host of work settings that are tailored to the unique needs of employees and clients
Global Future Workforce Study
Microsoft needed to understand the motivations, expectations, and mindsets of future generations of talent to foster a forward-thinking culture and workplace.
Culture Strategy
Gensler’s culture strategy leverages the best facets of the design process, behavioral psychology, and development to transform an organization’s culture.
Francis House, London HQ
London, United Kingdom
Edelman, a global communications firm, collaborated with Gensler to transform its London office into a curated work destination as part of its global strategy.
Designing for Mental Wellness
Singapore
The Gensler Singapore Community Impact Team partnered with Singapore Association for Mental Health on a pro bono interior design project for SAMH Space2Connect.
Designing Futures to Fuel Strategic Planning
Our Futures Thinking exercise answered strategic planning questions for a global aviation authority to develop scenarios to “future-proof” their business.
T-Mobile Headquarters Campus
Bellevue, Washington
T-Mobile’s renovated campus headquarters encompasses over 1,000,000 square feet of workspace designed to promote innovative strategy and collaboration.
UBC Faculty of Medicine Work(place) Evolution
Vancouver, British Columbia
UBC’s Faculty of Medicine needed to determine a workplace that would allow them to thrive and create a vision for evolving working styles, processes, and tools.
Workplace Transformation from Research to Realization
Singapore
Gensler was engaged to develop a comprehensive workplace strategy, design a hybrid-ready workplace, and execute a curated change management program.
Organon Culture Strategy
Organon engaged Gensler to co-create a culture strategy, with defined and lasting values and aspirations to support the employee experience across the globe.
Influencing Change for the Future of Work: L’Oréal
Singapore
L’Oréal sought to create the best conditions in their new One Singapore office building for nourishing company culture.
Capability Building
Gensler collaborates with organizations facing any type of disruption to their business, culture, and/or operations, to help them adapt and transform.
Verizon at The Hub
Boston, Massachusetts
Committing to Boston and its flourishing technology community, Verizon is the anchor tenant in the southern tower of The Hub on Causeway mixed-use development.
Futures
Gensler’s futures strategy is about projecting a vision of the future that we want live in by co-creating an inclusive process that represents diverse voices.
Willis Tower Repositioning
Chicago, Illinois
A new base design for Willis Tower turned unused spaces into a collection of mixed-use amenities and street life that reviving the iconic building.
Holt Renfrew Sustainable Guidelines
Toronto, Ontario
Canadian luxury department store chain Holt Renfrew tapped Gensler’s Climate Action & Sustainability consultants to develop its sustainable design and construction guidelines.
Humanyze
Boston, Massachusetts
Humanyze’s new office provides space for team growth and development, while still encouraging the flexibility and collaboration that is core to their start-up culture.
Confidential Technology Client
Santa Clara, California
This fast-growing cyber security company wanted this space to represent their next phase of growth while maintaining the openness of their start-up culture...
County of Sonoma Comprehensive County Facilities Plan
Sonoma County, California
With roughly two-million-square-feet of real estate fragmented over 72 locations, the County of Sonoma sought to shift from a mode of reactive...
Microsoft Scout
Dublin, Ireland
Microsoft consolidated its offices to connect 2,000 staff in one integrated location in a new office space in County Dublin, Ireland.
University of California, Office of the President, Workplace Study
Oakland, California
As headquarters for systemwide operations of the University of California, UCOP was facing increasing pressure to reduce operating costs while keeping pace...
San Francisco International Airport, REACH Program
San Francisco, California
The REACH Program is an aspirational and pragmatic guide to SFO’s long-term passenger experience, growth facilitation, improvement strategies, and operational efficiency.
Airbnb
San Francisco, California
Airbnb’s headquarters perfectly expresses the lodging and tourism company’s ethos of openness, collaboration, and constant enterprise and gives Airbnb’s employees continual freedom to choose where and how to work.
Hyundai Motor America Headquarters Workplace Strategy
Fountain Valley, California
As part of the design and planning process for Hyundai Motor America’s new headquarters, Gensler developed a comprehensive workplace strategy for how...
Services
Our multidisciplinary team captures critical insights to inform user-centric solutions across our service offerings.
Workplace Strategy
Through our human-centric and data-driven approach to implementing workplace strategies, we ensure that physical space, technology, operations, and HR policies work in concert to support businesses and people. The result is a flexible and hybrid workplace that drives engagement, and is more resilient, adaptable, and inclusive.
Experience Strategy
Experience Strategy is the comprehensive plan that choreographs the user’s journey — including elements of the built environment, digital interactions, service design, activations, communications, and content — and aligns it with a cultural or business purpose to drive impactful design solutions and user engagement.
Change Management
We help clients implement a positive change experience by developing engagement strategies and tailored communications to ensure lasting results. We do this by analyzing organizational readiness and impact of change on diverse audiences, building a change coalition, facilitating leadership alignment, developing messaging frameworks, creating content, and implementing campaigns.
Innovation Strategy
We partner with our clients to foster innovation within their organization using different methods including futures development, capability building, culture activation, and designing transformative experiences. When an organization faces disruption, we reveal the conditions of their business, culture, and environment to design unexpected solutions with real impact.
Real Estate Portfolio Strategy
Our strategists leverage proprietary tools to create real estate portfolio strategies that are efficient, flexible, sustainable, and geared to drive business performance. We gather and analyze qualitative and quantitative data and develop scenarios focused on business strategy alignment and other organizational benefits.
Culture Strategy
Culture is the most powerful driver of organizational success. Our proprietary assessment and culture strategy tools help clients bridge the gap between identifying their values and truly living them. Intentionally activating organizational culture enables employees and businesses to thrive.
Design Guidelines
Our strategists and designers work together with clients to develop, publish, and maintain comprehensive guidelines that communicate process, design, and operational decisions for real estate. Implementation of design guidelines can improve cost savings, streamline project delivery, and align the design experience across a portfolio.
Digital Strategy
Our Digital Strategy team explores how digital interventions amplify brands and experiences, and drive value for our clients. We define opportunities, provide a roadmap for delivery and integration, and offer experience blueprints, journey maps, digital ecosystem diagrams, and content strategy.
Analytics
We balance the science, art, and business of design to help our clients make informed real estate decisions. Our use of spatial data, coupled with demographic information and real estate performance data, enhances our ability to measure and forecast. Partnering closely with clients, we help to accurately interpret information, derive meaning, and develop plausible scenarios for decision-making.
Research
We leverage a diverse, mixed-methods toolkit of research methodologies to generate insights for decision-making and to unlock new, transformational opportunities for our clients and communities. With methods tailored to help clients turn challenges and questions into value-creation strategies and solutions, our diverse network of global experts brings the rigor and process of research alongside the transformative power of design thinking.
INSIGHTS
Blog
Using Experience Strategy to Design What People Truly Want
By vividly depicting potential users early in the design process, the resulting room, building, or campus is more likely to meet their needs.
Blog
Strategy: The Unseen Partner for Workplace Design
Clients are looking to support talent through new policies, work point design choices, service design strategies, amenities, and locations.
Research
The Culture of Innovation Diagnostic
Gensler’s Culture Strategy team developed a diagnostic framework that uncovers the key factors to activate an intentional culture of innovation.
Blog
The Future Is Mixed Use: How Principles of Mixed Use Design Will Restore Our Communities
Here are four principles for creating mixed-use environments that will future-proof real estate.
Research
Shared Futures: Corporate Real Estate Executives’ Strategies for 2025
This report combines various sources of data and findings to provide a forward-thinking perspective on CRE professionals’ expectations, priorities, and planned actions as the industry adapts to evolving workforce needs.
Blog
A Field Guide to Authentic Amenities
To create authentic amenities that workers truly want, designers and companies should think outside the box.
Blog
Workplace as a Service: A Thought Experiment in Office Evolution
The concept of Workplace as a Service challenges traditional notions about work environments. Will this new design perspective help the office remain relevant?
Blog
10 Workplace Trends for 2025: What’s In and What’s Out?
The workplace is evolving beyond a collection of experiences and becoming a space designed to foster intentional transformations.
Blog
How to Create a Multigenerational Workplace
Here are six strategies organizations can use to cultivate environments where individuals of all ages feel valued, engaged, and empowered.
Blog
How the Tech-Enabled Workplace Can Create Better Hybrid Experiences
How can we design workspaces that benefit everyone, regardless of whether they have a seat at the conference room table?
Blog
Why Singapore’s Flexi-Time Regulations Are a Step Towards Building a More Sustainable Work Culture
New government regulations are shifting to meet the evolving needs of the country’s workforce.
Blog
2024: The Year of the Intentional Workplace
Here are three strategies for leveraging your brand to tame workplace uncertainty.
Blog
What About Wednesdays? Planning for the Busiest Day of the Week in the New Hybrid Office.
Learn how organizations can prepare and plan for the busiest day in the hybrid workplace.
Blog
How the Future of Work Is Influencing Workplace Design
While workplace design changes incrementally, the past few years radically transformed our expectations of an office and how we can design for what’s possible.
Research
Equity Through Design: How To Improve Hybrid Meetings
We investigated how thoughtfully designed conference rooms and new behaviors can support parity for in-person and remote participants, enabling each person to participate in a meaningful way.
Trends in Strategy
How people use space, not days in the office, informs workplace design strategies.
The success of an office design will be based on dwell times for different types of work settings, meeting spaces, and gathering areas — analyzing data around how many people use a space and for how long.
Generational shifts reshape workplace strategy, design, and experience.
For the first time in history, workplaces will soon host up to six distinct generations concurrently. Differences in workplace preferences between younger and older workers will drive design decisions around everything from space type and amenities to technology integration and policies.
Computational modeling provides fresh insights about space and new ideas for strategy.
Advanced data analytics and computational models help companies think through workplace and real estate strategy questions, such as how policies and models can accommodate seasonal and weekly ebbs and flows in attendance and space usage
STRATEGY LEADERSHIP
Claudine Frasch
Strategy Leader, Studio Director, Principal
As a global leader of Gensler’s Strategy practice, Claudine Frasch partners with clients to build strategies for organizational innovation, employee experience.
Kevin Rosenstein
Strategy Leader, Studio Director, Principal
A global leader of Gensler’s Strategy practice, Kevin Rosenstein brings 25 years of diverse experience with specific expertise in organizational development, change management, and training.
Nayan Parekh
Work Sector Leader, Principal
As a global leader of Gensler’s Work Sector, Nayan Parekh partners with clients on their future of work and has successfully implemented workplace strategy and change management projects across Asia, the U.K., and Europe.
Lauren Adams
Creative Director, Strategy Director, Principal
Lauren Adams is the Creative Director for Gensler’s Northeast region who oversees the creative output across the region’s four offices.
Michael Adkins
Strategy Director
Based in Denver, Michael Adkins is a Strategy Leader for Gensler’s Southwest region, who believes government employees should have high-performing workplaces.
Elaine Asal
Strategy Director, Principal
Based in Baltimore, Elaine Asal is a Strategy practice area leader for Gensler’s Southeast region.
Shravan Bendapudi
Managing Director, Principal
Shravan Bendapudi is the Co-Managing Director of Gensler’s Mumbai office who provides business leadership and oversees the firm’s workplace projects in India.
Raquel Brenes
Strategy Leader
Raquel Brenes is a Strategy Leader at Gensler for the Latin America region, who partners with clients in Latin America and the U.S. to help execute their vision, drive performance, and enhance user engagement.
Elizabeth Brink
Co-CEO, Co-Managing Principal
Elizabeth Brink is Co-CEO of Gensler and Co-Regional Managing Principal of the firm’s Southwest region.
Michael Chappell
Strategy Director, Studio Director, Principal
Michael Chappell is a Strategy Director and Studio Director based in Gensler’s New York office. He leads the development of global strategies and local solutions for Fortune 500 organizations.
Jane Clay
Strategy Director, Principal
As a Strategy Director in Gensler’s London office, Jane Clay regularly advises clients on best practice workplace design.
Erin Cubbison
Strategy Director, Principal
Erin Cubbison is a Strategy Director in Gensler’s Oakland office with expertise in strategic consulting, user research, facilitation, and decision-making.
Alice Davis
Strategy Lead
As a Strategy Lead, Alice Davis leverages her experience to translate data from the broader market into actionable recommendations.
Sonya Dufner
Strategy Director, Principal
Sonya Dufner is a Director of Workplace Strategy at Gensler New York, who works with Fortune 100 clients to identify trends that impact business strategies.
Andrew Garnar-Wortzel
Strategy Director, Principal
In his more than 25 years at Gensler’s New York office, Andrew Garnar-Wortzel’s work has been informed with a strategic, business-focused understanding of the client’s objectives.
Kerri Henderson
Strategy Lead, Research Lead
Kerri is the Strategy Practice Area Leader and Research Leader for Europe.
Kevin Katigbak
Strategy Director, Principal
Kevin is a Principal and Strategy Director in Gensler’s Toronto office who leads teams that focus on developing real estate and workplace strategies.
Kate Kirkpatrick
Strategy Director, Studio Director, Principal
Kate is a Strategy Director and Studio Director in Gensler’s Washington, D.C. office.
Wes LeBlanc
Strategy Director, Principal
Wes LeBlanc is an economist that interprets data and makes meaningful project decisions as a Strategy Director based in Gensler’s Chicago office.
Kelly Moore
Strategy Leader
Kelly Moore is a Strategy Director at Gensler Dallas who combines organizational strategy and workplace design to create highly productive work environments.
Patricia Nobre
Studio Director, Principal
Patricia Nobre leads a multi-disciplinary team dedicated to helping organizations thrive in times of change through design for a range of possible futures.
María Paula Sáenz
Strategy Director, Principal
María Paula Sáenz is a Strategy Director based Gensler Costa Rica who develops strategies for innovation, business transformation, and cultural change.
Johnathan Sandler
Media Leader, Strategy Director, Principal
Johnathan Sandler is a Media Leader and Strategy Director in Gensler New York who provides strategic planning and consulting services for Fortune 500 companies.
Jacob Simons
Strategy Leader, Studio Director, Principal
Jacob Simons is a Strategy Leader for Gensler’s Northwest region, Studio Director, and Principal based in Gensler’s Seattle office.
Alonso Toledo
Strategy Director
Alonso serves as the Strategy Director and regional Practice Area Leader for Gensler in Latin America.
Arlyn Vogelmann
Strategy Director, Principal
As co-leader of Gensler Boston’s Work Sector, Arlyn directs workplace strategy and design teams across four multidisciplinary studios while also helping to define the firm’s str...
NEWS
In The Media
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USA Today
Gensler and The Pew Charitable Trusts Study a Cost-Effective Approach to Converting Offices Into ‘Micro-Apartments’
Gensler Strategy Director Wes LeBlanc says that while details are being worked through, there is initial interest in conversations with developers and investors.
October 22, 2024
In The Media
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The Pew Charitable Trusts
Converting Office Buildings to Co-Living Dorm-Style Apartments Offers a More Economically Viable Solution
The Pew Charitable Trusts shared research published with Gensler on a more viable approach to office-to-residential conversions using a design that reduces construction costs and adds low rental housing in downtowns.
October 22, 2024
In The Media
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Work Design Magazine
3 Key Trends for Building an Intentional Workplace in 2024
Strategy Director Michael Chappell discussed how organizations will focus intentionally on building culture, leverage data to simulate future needs, and experiment to create a compelling experience.
December 22, 2023
In The Media
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WorkLife
Here’s What Matters for Optimizing Office Spaces for Today’s Needs
Janet Pogue McLaurin explains why spaces for individual work, for creative group work, and areas to reflect and restore are key for the office of today.
November 09, 2023
In The Media
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Forbes
Forbes Featured Findings From Gensler’s New U.S. Workplace Survey
Our survey data reveals the new reason 2,000 workers say they want to come into the office — to focus on getting their work done.
December 06, 2022
In The Media
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The Wall Street Journal
Cisco’s New Office Is “a Showcase of the Company’s Technology” and an Example of the Evolving Workplace
The Wall Street Journal took a video tour of Cisco’s office, which was redesigned by Gensler and optimized for facilitating hybrid work and data collection.
November 29, 2022
In The Media
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Financial Times
Privacy at Work and the Rise of the ‘Quiet Space’
Gensler’s Janet Pogue McLaurin addressed the demand for “quieter tech-free zones” to support focus work in the office, referencing designs for Cisco in New York and McCann in London.
November 28, 2022
In The Media
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Los Angeles Times
To Attract Workers Back to the Office, New Amenities Are Geared Towards Making the Workplace a Destination, Not an Obligation
Global Workplace Leader Elizabeth Brink explains how new amenities including mental health rooms, private decompression areas, and a choice of spaces are important to workers.
November 07, 2022
In The Media
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Urban Land Institute
Gensler co-CEO Andy Cohen Joins ULI Panel on the Right Path Forward for the Commercial Real Estate Industry
Andy Cohen addressed how office design improvements can focus on “making it a destination” and “an experience multiplier.”
October 28, 2022
In The Media
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Bloomberg
How Companies Are Reimagining Spaces to Support More Social Interaction Among Colleagues
Gensler co-CEO Diane Hoskins explains why organizations are prioritizing amenities that support social interaction — like Wi-Fi-enabled terraces, coffee bars, and pool tables.
October 25, 2022
In The Media
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Business Insider
Rethinking the Relationship Between Offices and Cities to Make the Office a Destination
Gensler’s Jordan Goldstein explains why the next revolution in office design will fuse residential, hospitality, and work, referencing Marriott’s new global headquarters.
October 24, 2022
In The Media
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The CEO Forum Group
Gensler Co-CEOs Share a Vision For What the Future of the Workplace Will Look Like
Andy Cohen and Diane Hoskins reflect on how changes to the office will positively impact workers and boost productivity.
October 21, 2022
In The Media
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Work Design Magazine
Gensler Consulting Leader Kelly Moore Shares Strategies to Engage, Excite, and Empower Employees Returning to the Workplace
Recognizing that everyone works differently, organizations are prioritizing providing new space types to create an effective experience.
October 16, 2022
In The Media
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CoreNet Global
CoreNet Global Featured Insights From Gensler Leaders on Transitioning Back to the Office
CoreNet Global shares advice on how clients can effectively plan, communicate, and attract employees to return to the office.
May 11, 2022
In The Media
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GlobeSt
Gensler’s 2022 U.S. Workplace Interiors Cost Insights Report Offers a Deep Look Into Cost Conditions
Project costs are changing the CRE landscape and causing developers and tenants alike to prioritize their spending in new ways.
March 16, 2022
In The Media
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McKinsey & Company
Gensler Co-CEO Diane Hoskins on The Rebirth of Workspace Design
McKinsey & Company interviewed Gensler co-CEO Diane Hoskins about the opportunity to create better, more human-centric workplaces.
February 28, 2022