Keck Hospital of USC, Public Spaces & User Experience Study

The University of Southern California’s acquisition of University Hospital created an opportunity to develop a facility where its Keck School of Medicine physicians could focus on teaching, research and patient care while aligning itself with the user experience. Bringing a strategic approach to the methodology in designing a facility that truly reflects the vision, mission and academic quality of USC, Gensler facilitated a study focusing on the experiences of patients, families, staff and hospital leadership. Using evidence-based design methodology, the team uncovered five key drivers for the design of public spaces: legacy, comfort, quality, clarity and environment.